How can we help?
The most common questions in one place. Can't find an answer? Write to us.
Installing
How do I install the app?
Download the .dmg from the Download page, open it and drag Music File Lab into Applications. Then open the app from Launchpad or the Applications folder.
Which Mac do I need?
Any Mac with macOS 14 Sonoma or later — Apple Silicon or Intel.
How do I update or uninstall?
To update, download the new version and replace the old one in Applications — your settings and files stay. To uninstall, move the app to the Trash. Your downloaded files remain in your folder.
Account
I didn't get the confirmation email
Check your Spam and Promotions folders. The email comes from noreply@musicfilelab.com. In the app you can click “Send the email again”.
I forgot my password
Use password reset or click “Forgot password?” in the app. The new password works in both the app and on the website.
How is my Music File Lab account different from Apple Music?
Your Music File Lab account holds your trial and Premium. Apple Music is a separate sign‑in inside the app that gives access to the music. The Apple Music session stays on your Mac.
How do I delete my account?
Email hello@ratajkowski.dev from your account address. If you have active Premium, cancel it on the Account page first.
Apple Music and downloads
How do I connect Apple Music?
In the app, click the Apple Music button in the top‑right corner and sign in in the window that opens. The app detects the session automatically.
A download stopped with an error
Check your internet connection and that your Apple Music session is active (green dot next to Apple Music). Retry from the Downloaded Music tab. If some playlist songs aren't available in your country, the app saves the rest and shows how many succeeded.
Where are my downloaded files?
By default in Downloads → Music File Lab Downloads. You can change the folder and how files are organized in the app's Settings.
How do I get a separate artwork or lyrics (.lrc) file?
Artwork and lyrics are saved inside the file by default. Turn on a separate artwork image and .lrc file in Settings → Artwork and lyrics.
Premium
I bought Premium but the app still shows the limit
Activation usually takes a few seconds. In the app, open Account and click “Refresh status”. Make sure you're signed in with the same email you paid with.
How do I cancel my subscription?
On the Account page choose “Manage subscription”, or do it in the app. Premium stays active until the end of the paid period and you won't be charged again.
Invoices and refunds
Payment receipts and invoices are in “Manage subscription”. For a refund, write to us — we'll reply as soon as we can.
Still need help?
Describe the problem and include your macOS version and account email. We usually reply within one business day.
hello@ratajkowski.dev